USEFUL INFORMATION
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Underpinning our management services is a fully integrated accounting and management system allowing us to ensure tight control of finances, efficient collection and distribution of rent payments to your nominated account. Management of tenancy renewals, compliance inspections and maintenance schedules. All of which you have access to 24 hours a day 7 days a week wherever you are in the world.
Our contractors are fully qualified and accredited; Gas Safe engineers, NICEIC Electricians, EPC Domestic Energy Assessors and PAT testing engineers. All contractors are reference checked and fully insured. Our contractors also complete our inhouse customer care training standard to ensure continuity in the services we provide. Thus, ensuring the safety and security of your property and tenants.
We use HTTPS website addresses which you may be familiar with if you operate online banking. SSL technology is used to encrypt your data between our servers to give you peace of mind that your data will not be intercepted. We regard this as safer than the potential threat of theft from a computer left in an empty office or house, with many businesses storing all their critical data on computers in offices where a theft, fire or flood could easily destroy essential information. Those that backup data every night often store the backup in the same office. With our cloud solution, your data is stored online in secure data centres and is backed up to provide you with peace of mind. Our data is stored on two servers in the Scolocate data centre at the Gyle in Edinburgh. We also backup your data every night to a data centre in London. Our servers store your data is on multiple hard drives which means should any of these can fail, your data will still be safe. Should a drive fail, it is simply replaced, and the server will automatically copy the data back to it. Our primary server is also backed up on a milli-second level to a reserve server. In the event of failure of the primary server, our software can be moved to the reserve server. Although our data centre takes power from the National Grid, a reserve power is also taken from the rail network. The servers include a battery backup which runs for a short period until large on-site diesel generators are switched on to power the site in an emergency.